Acumen Soft Technologies draws on a wealth of technical and management expertise, both in-house and out-sourced, to provide the highest quality back office support services.


Customer Support Center

Our 24x7 support along with its modular system will enable us to provide ' follow the sun' support around the globe without a single point of failure. Our ability to work in many cultures allows us to provide services without interruption on Ramadan in the Middle East, Thanksgiving Day in the USA, or May Day in the UK. The customer gets support, anywhere, anytime.

We aim to provide high quality at low cost customer support to increase customer satisfaction. We prefer dedicated team oriented approach to cater to any particular client. That way it helps us in understanding the business model of out client faster and also help in reducing the request response cycle significantly.

We provide clients with a superior level of quality and with concrete, measured standards of response. We also automate the response cycle using state of the art software to route calls, monitor speeds of response, and conduct customer follow-up for satisfaction and accuracy.


The Human Touch - CRM

The concept of the human touch is the added value that customers really appreciate. It extends so-called "customer support", that otherwise uses Computer generated standardized responses, to cover the human touch.

Our staff is able to use different communication tracking techniques to be there to proactively assist customers, providing a quantum leap in customer interaction. We can also work with clients to customize this service to their needs.


Multilingual Support

It differentiates a client's support offering from that of its competitors. We can also arrange to provide support in languages that are not within our current offering to suit the client's needs.


Electronic Communications Strategy

It will work with regional and international clients whose Internet and telecommunication strategy is not yet fully focused on customer outreach to develop systems for electronic communications that makes full use of the exciting new technologies available today and coming on-line in the future.

We offer Back Office Support in the form of

Voice Communication
E-mail Communication
Customer Support.
ISP & Web Server Related Services